Sofitel Melbourne on Collins - Luxury hotel - FAQ Restrictions

FAQ Restrictions

Rooms/ Club



Is Club Sofitel open? if not when It will be opened? Currently Club Sofitel is closed. We are planning to reopen by mid-July once full compliance of ALLSAFE and Government regulations are ensured (Accor Safely protocols) for your safely and comfort



Your Club is closed, What do it get as a Platinum or Diamond guest instead? You can enjoy the following benefits during your stay; Special welcome back gift upon check or in the room, Complimentary room upgrade, Complimentary minibar items in-room, Complimentary Australian breakfast via in-room dining for one or two guests,Canapés platter via in-room dining between 5:30 and 07:30 pm, Late check out until 2 pm




Is Room service (In-Room dining) open 24/7?


Yes. You can place your order through our in-room Samsung smart tablet, located on the desk in each room or contact our communications team to order.


Do you serve breakfast or Brunch buffet currently?


Currently we don’t serve any buffets, however you can enjoy breakfast via In-room dinning


What is included in the Australian Breakfast?


            • Bacon, chicken sausage, grilled tomato, mushrooms, hash browns and eggs cooked to your liking, Toast, Juice, Coffee/tea, Fruit salad and Cereal.


As AccorPlus member, do I get any discount on In-room dining?




Yes indeed, the tray charge is waived and you can enjoy a 20% discount on food items.


Is Atrium bar , Sofis  lounge


Currently they are closed, we don’t have an opening date yet




Do you still provide newspapers?



At the moment we offer digital newspapers via our in-room tablet or your smart phone via our WIFI network


Can I self-park


You can use Wilson’s parking at 28 Flinders lane and take the glass lifts to lobby level


Can I have massage/ spa services in the my room


Currently onsite service is not available, but we can find other options for your near by the hotel


Can I access to Foxtel channel? Foxtel channels are currently not available.  In-house movies selection are available to purchase and free to air channels are available.


Can I have access to the GYM


Currently GYM is closed, we don’t have an opening date yet


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Sofitel Melbourne on Collins
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