Accessibility

At Sofitel Melbourne On Collins, thoughtful hospitality begins with understanding the individual needs of every guest. We are committed to providing clear information about the accessibility features available within our hotel, complemented by attentive and personalised service.

Accessible Accommodation

A limited number of accessible guest rooms are available on request, offering selected accessibility features. As individual requirements vary, we recommend contacting our Reservations team prior to booking to discuss the features available and their suitability for your stay.

Access Within the Hotel

Lift access is available from the ground floor hotel driveway to guest accommodation and key hotel levels, with access to selected Level 35 dining and guest facilities via wheelchair platform lifts. Accessibility may vary between areas due to the design and configuration of the hotel.

Our Team

Our guest-facing team members, including Reservations and Front Office, are familiar with the accessibility features available throughout the hotel and can provide relevant information when planning your stay.

With a focus on genuine, respectful and personalised service, our team will seek to understand individual requirements and assist with suitable arrangements wherever possible.

Planning Your Stay

We recognise that accessibility requirements are individual and that our facilities may not meet every guest’s needs. Guests with specific requirements are warmly encouraged to contact us prior to booking or arrival, allowing our team to discuss the facilities available and help you make an informed decision about your stay.

Our virtual tour also offers an interactive preview of selected guest and event spaces, allowing you to familiarise yourself with the hotel ahead of your visit. Explore our Virtual Tour here.